Privacy policy

This Privacy Policy describes how Findmewear LLC (findmewear the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from findmewear.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

IP Geolocation Information

We collect IP address information when you visit our Site and use this information with a third-party IP geolocation service to determine your approximate geographic location. This geolocation data is used for the following purposes:

• To provide a tailored shopping experience based on your location
• To determine eligibility to enter specific sections of our Store
• To enhance security

We do not:

• Sell your IP address or geolocation information to third parties
• Use your geolocation data for advertising purposes beyond our own Site
• Retain precise geolocation data longer than necessary for the purposes outlined above

Your IP address and the corresponding geolocation information are processed only to the extent necessary to provide our Services. If you are an EEA resident, the legal basis for processing this information is our legitimate interest in providing location-appropriate content and services, according to Art. 6 (1) (f) GDPR.

You may be able to limit the collection of your geolocation data through your browser or device settings, but please note that certain features of our Site may not function properly without this information.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, security questions and other information used for account security purposes.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

• Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.
• Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, according to Art. 6 (1) (f) GDPR.
• Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, according to Art. 6 (1) (f) GDPR.
• Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you according to Art. 6 (1) (f) GDPR.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Please note that while your browser may allow you to transmit a "do not track" signal, like many websites, our Site is not designed to respond to such signals. To learn more about "do not track" signals, you can visit http://www.allaboutdnt.com/.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have in the past 12 months disclosed the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

Category

Categories of Recipients

Identifiers such as basic contact details and certain order and account information Personal information categories listed in the California Customer Records statute such as basic contact details and certain order and account information Commercial information such as order information, shopping information and customer support information Internet or other similar network activity, such as Usage Data Geolocation data such as locations determined by an IP address or other technical measures

Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers) Business and marketing partners Affiliates

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

With your consent we share personal information for the purpose of engaging in advertising and marketing activities, as follows.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Service Providers and Technology Partners

AWS as a Service Provider

Our Site is hosted on Amazon Web Services (AWS), which means that data you provide to us, including personal information, is processed and stored on AWS servers. AWS acts as our data processor and provides the technical infrastructure necessary to deliver our Services. While AWS may process your data, they do not have rights to use your personal information beyond what is necessary to provide their services to us. The AWS Privacy Policy can be found at: https://aws.amazon.com/privacy/.

Shopify as a Processing Partner

We use Shopify for order processing services. When you make a purchase, certain personal information (such as name, shipping address, payment information) is shared with Shopify to process your order. While Shopify does not directly receive your IP geolocation information from our geolocation service, they may receive information about product selections that correspond to specific locations. Shopify processes your information according to their Privacy Policy, which can be found at: https://www.shopify.com/legal/privacy.

Printify as a Fulfillment Partner

We use Printify and their network of print providers for order fulfillment and shipping services. When you place an order, your personal information (including name, shipping address, and order details) is shared with Printify and their print providers to manufacture and deliver your products. Printify processes your information according to their Privacy Policy, which can be found at: https://printify.com/privacy-policy/. Note that Printify works with various print providers who may also process your data to complete your order.

Geolocation API Provider

We use ipgeolocation.io as our third-party IP geolocation API provider to help determine your approximate location. Specifically, ipgeolocation.io is used to:

• Convert your IP address to geographic coordinates
• To detect VPN/proxy usage for security purposes

Ipgeolocation.io processes your IP address to return geographic information and may retain certain data in accordance with their own privacy policies. While we don't share personally identifiable information with these services beyond your IP address, the providers may collect and use data about API usage for their own purposes including analytics and service improvement.

For more information about how ipgeolocation.io handles data, you can refer to their privacy policy at https://ipgeolocation.io/privacy.html.

We do not store your IP address or any personally identifiable information derived from these services beyond what is necessary to provide you with location-specific content during your visit to our Site.

Freshworks

We use Freshworks to manage customer support requests submitted through our website. When you contact us for support, Freshworks processes your email address, support request details, and any information you provide in your communications with our support team. This information is used solely to provide customer support and resolve your inquiries. For more information about how Freshworks handles data, see Freshwork's privacy policy: https://www.freshworks.com/privacy.

Cloudflare

Our website uses Cloudflare's content delivery network (CDN) and security services to ensure fast, secure access to our site. Cloudflare may process technical data including your IP address. For more information, see Cloudflare's privacy policy: https://www.cloudflare.com/privacypolicy/.

Google Analytics

We use Google Analytics to analyze how visitors use our website. Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site. We use this information to improve our website and services. Google Analytics only collects the IP address assigned to you on the date you visit our site, not your name or other personally identifying information. For more information about Google Analytics and how it collects and processes data, please see Google's privacy policy: https://policies.google.com/technologies/partner-sites.

Google Fonts

We use Google Fonts to display custom typography on our website. Google may collect technical information such as your IP address when loading font files. For more information, see Google's privacy policy: https://developers.google.com/fonts/faq/privacy.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
• Right to Delete: You may have a right to request that we delete personal information we maintain about you.
• Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Opt out of Sale or Sharing or Targeted Advertising: You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.
• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
• Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Data Processing Agreements and International Compliance

To ensure compliance with international data protection regulations, we have implemented appropriate safeguards for data transfers and processing:

• We maintain data processing agreements with our key service providers including AWS, Shopify, and our IP geolocation service provider.
• For transfers of personal data from the European Economic Area (EEA), United Kingdom, or Switzerland to countries not deemed to provide an adequate level of data protection, we rely on appropriate transfer mechanisms such as Standard Contractual Clauses.
• We adhere to the principles of data minimization and purpose limitation, collecting and processing only the information necessary to provide our Services.

Regional Privacy Rights

In addition to the rights outlined in the "Your Rights" section, specific regions may provide additional protections:

• European Economic Area (EEA), United Kingdom, and Switzerland: If you are located in these regions, you have rights under the GDPR or equivalent local laws, including the right to lodge a complaint with your local data protection authority.
• California: California residents have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information is collected, sold, or shared, and the right to opt-out of certain data practices.
• Canada: Canadian residents have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), including the right to access personal information and challenge the accuracy of information.
• Brazil: Brazilian residents have rights under the Lei Geral de Proteção de Dados (LGPD), including rights to access, correction, and deletion of personal data.

For residents of other regions, additional rights may apply based on local laws and regulations.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please:

• Please submit a support request by visiting: findmewear.com/help-fq/
• Write to us at:
  Findmewear LLC
  2515 Waukegan Rd PMB 10054
  Bannockburn, IL 60015
  United States

For the purpose of applicable data protection laws, Findmewear LLC is the data controller of your personal information.